Technical Support Engineer - III (Cloud)
Core
Provide high-touch technical support and mentorship for customers running AI workloads on CoreWeave's Kubernetes-powered HPC cloud infrastructure.
Role type
Senior Technical Support Engineer (Cloud)
Builds
CoreWeave's Kubernetes HPC cloud platform for AI labs, startups, and enterprises
Domain
Cloud Infrastructure / High-Performance Computing (HPC) / Kubernetes
Deliverable
client delivery
Required skills
Kubernetes, Linux system administration, networking, load balancing, storage volumes, observability, High-Performance Computing (HPC), mentoring, troubleshooting, quality assurance
Preferred skills
CKA certification, training and coaching, creating onboarding materials
Technologies
Kubernetes, Grafana
Responsibilities
Guide and mentor team members in technical skills and troubleshooting; Provide real-time feedback and coaching on tickets; Develop and deliver training sessions; Investigate, debug, and resolve customer-impacting issues; Maintain high customer satisfaction through support communications; Design and implement troubleshooting best practices; Contribute to refining processes and playbooks; Serve as a technical escalation point for high-priority cases; Lead the creation of knowledge-sharing resources.
Seniority
Senior, hands-on IC with mentorship responsibilities
