Sr Software Technical Account Manager I
Core
Own the day-to-day relationship with key enterprise customers to build strategic partnerships, providing technical expertise and project management for Axon's public safety products.
Role type
Senior Technical Account Manager (Enterprise/Public Safety)
Builds
Axon ecosystem of devices (body cameras, TASER) and cloud software (Fusus, Draft One) for law enforcement and public safety agencies
Domain
Public Safety / Law Enforcement / Cloud Software
Deliverable
client delivery
Required skills
Technical account management, project management, tier-2 technical support, customer relationship management, cross-functional collaboration, technical presentations, problem-solving, adaptability, remote troubleshooting
Preferred skills
Law enforcement or public safety background, familiarity with law enforcement operations and evidence management, knowledge of CCTV/VMS/IP cameras, experience with sales and support teams
Technologies
Axon Fusus, Axon Draft One, body cameras, TASER devices, JIRA, Microsoft Dynamics, Wi-Fi, telecommunications, routing and switching
Responsibilities
Lead business and technical presentations with VP-level audiences, manage customer expectations and satisfaction, provide tier-2 technical support, oversee core deployment plans with third-party integrators, communicate customer feedback to drive product development, improve technical documentation, troubleshoot hardware and software connectivity and configuration
Seniority
Senior, hands-on IC