Senior Customer Success Manager, General Manufacturing
Core
Strategic relationship management for large manufacturing customers, driving adoption of AI-native software on shop floors and expanding usage across plant networks.
Role type
Senior Customer Success Manager (Enterprise Manufacturing)
Builds
Adoption of Tulip's AI-native manufacturing platform
Domain
Industrial Manufacturing / AI Software
Deliverable
production ML models
Required skills
Strategic account management, executive stakeholder engagement, manufacturing shop-floor implementation, cross-functional leadership, data-driven account health analysis, revenue expansion
Preferred skills
MES/ERP system familiarity, MBA/Masters degree
Technologies
Tulip platform, MES, ERP
Responsibilities
Own strategic success plans for enterprise manufacturing accounts; drive adoption from initial sites to wider plant networks; monitor account health and lead renewals; identify expansion opportunities; mentor junior CSMs; partner with Product and Support for system integrations.