Commercial Customer Success Manager - SF
Core
Ensure customers maximize value from Sigma Computing's AI analytics platform, focusing on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
Role type
Senior Customer Success Manager (SaaS/Business Intelligence)
Builds
Customer success plans, upsell/cross-sell strategies, and educational initiatives for live data analytics.
Domain
SaaS, Business Intelligence, Cloud Data Warehousing
Deliverable
production ML models
Required skills
Strategic account management, NDR growth strategies, SQL, data visualization, ETL, cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery), production BI implementation
Preferred skills
Startup experience, Python, native AI integration
Responsibilities
Build relationships with decision-makers, develop success plans, design training sessions, advocate for product enhancements, identify upsell/cross-sell opportunities, reduce churn
Seniority
Mid-Senior, hands-on IC
