Business Travel Consultant (Berlin-Hybrid)
Core
Provide best-in-class travel support and solve issues for users across multiple contact channels (chat, call, email) while maintaining supplier and system knowledge.
Role type
Senior Business Travel Consultant (Customer Support)
Builds
Customer-facing travel support operations and traveler experience
Domain
Corporate travel management and GDS operations
Deliverable
client delivery
Required skills
GDS operations (Sabre/Amadeus), complex itinerary management, fare construction, travel compliance, multi-channel support, stakeholder feedback
Preferred skills
NDC booking management, low-cost carrier expertise, third-party content aggregation, additional languages beyond English
Technologies
Sabre, Amadeus, Navan platform, ARC, BSP
Responsibilities
Assist travelers with bookings via chat, call, and email; analyze customer needs and urgency; provide accurate information for flights, hotels, cars, and rail; support self-service platform usage; adhere to travel and expense policies; provide feedback on operating processes; participate in team meetings for product updates.
Seniority
Senior, hands-on IC
