Collections Portfolio Specialist
Core
Conduct outbound and inbound collection calls to maintain delinquency and mitigate losses on a loan portfolio.
Role type
Senior IC collections specialist (auto finance/installment loans)
Builds
Loan servicing operations for a portfolio of loans
Domain
Financial services / Auto finance
Required skills
collections experience, loan servicing, problem investigation, negotiation, payment extension strategies, refinance options, compliance with federal/state laws, data entry in web-based systems, skip tracing tools
Preferred skills
auto finance or installment loan portfolio experience, lease servicing, bilingual English/Spanish, college coursework
Technologies
LoanPro, skip tools, Microsoft Word, Microsoft Excel
Responsibilities
Conduct outbound and inbound collection and customer service calls; Investigate and resolve complex loan servicing issues (insurance claims, impounds, bankruptcy, repossessions); Provide win-win solutions for payment extensions and refinance options; Comply with federal and state regulations regarding collections and servicing.
Seniority
Mid-level, hands-on IC