Contact Center Supervisor - Loan Processing (Hybrid)
Core
Oversee a team of loan processing representatives to ensure maximum efficiency, quality customer experience, and adherence to policies.
Role type
Team lead / Supervisor
Builds
Loan processing operations
Domain
Financial services / Lending
Deliverable
Dashboards & analysis
Required skills
Team management, performance coaching, metrics analysis, hiring/onboarding, policy enforcement
Preferred skills
Financial industry experience, loan operations knowledge
Responsibilities
Manage team metrics and performance criteria, review quality assurance and error reports, conduct coaching sessions and performance reviews, assist with new hire interviews and onboarding
Seniority
Mid-level, hands-on IC
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