Customer Success Manager, Enterprise (New York)
Core
Primary liaison for enterprise customers, driving onboarding, adoption, and value delivery through strategic planning and relationship management.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer success plans, QBRs/EBRs, and adoption strategies for email security SaaS platform
Domain
Cybersecurity / Email Security / SaaS
Deliverable
product features
Required skills
Strategic relationship building, business review delivery, customer health monitoring, cross-functional collaboration, CRM proficiency, technical understanding of internet technologies and networking
Preferred skills
Executive-level stakeholder management, product roadmap communication, escalation resolution
Technologies
Salesforce, Jira
Responsibilities
Act as main point of contact for assigned customers, deliver regular business reviews (QBRs/EBRs), understand customer industries to provide tailored recommendations, promote platform feature usage, monitor customer health and manage escalations, coordinate with internal teams to execute success plans
Seniority
Senior, hands-on IC
