Customer Support Specialist (Retention & Recovery) (m/f/d)
Core
Retain and recover at-risk B2B clients by analyzing performance data, conducting value-based negotiations, and proposing commercial solutions to prevent churn.
Role type
Senior Customer Support Specialist (Retention & Recovery)
Builds
Client retention strategies and commercial solutions for automotive marketplace partners
Domain
Automotive / Digital Marketplace / B2B Services
Deliverable
client delivery
Required skills
B2B commercial negotiation, data analysis, CRM management, KPI interpretation, complex stakeholder communication, proactive problem solving
Preferred skills
Automotive industry experience, AI/automation tools for data analysis
Technologies
Salesforce, Excel
Responsibilities
Analyze client data and performance to identify root causes of dissatisfaction; Conduct value-based negotiations to propose actionable improvements; Ensure activity traceability in Salesforce and collaborate with internal teams to optimize retention strategies.
Seniority
Mid-Senior, hands-on IC