Technical Support Executive - German speaker (f/m/d)
Core
Providing high-level technical support and integration guidance to launch top brands onto an affiliate network, ensuring bespoke online tracking technology is delivered on time.
Role type
Technical Support Executive / Global Integration Analyst
Builds
Online tracking technology implementations for client campaigns
Domain
Affiliate marketing / E-commerce / Web analytics
Deliverable
client delivery
Required skills
HTML, SQL, JavaScript, PHP, E-commerce platforms, analytical skills, German (C1+), English (C1+)
Preferred skills
Customer service experience, relationship building, process management
Technologies
HTML, SQL, JavaScript, PHP
Responsibilities
Act as a technical liaison between client marketing and technical teams, isolate errors in client setups, negotiate non-compliant setups, review team work for technical sign-off, report and escalate platform bugs, administer internal/external knowledge base, provide training to internal colleagues, test new developments and features
Seniority
Individual Contributor, mid-level