Technical Account Manager
Core
Own end-to-end technical onboarding for merchants launching on TikTok Shop with AfterShip Channels, ensuring they reach a live, healthy, self-sufficient state.
Role type
Senior Technical Account Manager (SaaS/Marketplace Integrations)
Builds
AfterShip Channels integration for TikTok Shop
Domain
eCommerce, Marketplace, SaaS
Deliverable
client delivery
Required skills
Technical fluency with APIs and integrations, structured troubleshooting, data mapping, customer education, account ownership, prioritization under pressure
Preferred skills
TikTok Shop platform familiarity, Shopify experience, affiliate/creator operations knowledge, enterprise merchant onboarding experience
Technologies
TikTok Shop Seller Center, Shopify, AfterShip Feed, AfterShip Affiliates
Responsibilities
Connect and configure integrations between merchant storefronts and TikTok Shop; sync products, orders, and inventory; navigate TikTok Shop platform logic (API constraints, policies, fulfillment rules); teach merchants to operate Channels independently; drive measurable onboarding outcomes (live within ~30 days); partner with Product and GTM teams to translate merchant needs into improvements