Customer Success Manager (Asia Based, Mandarin Fluent/English Proficient)
Core
Serve as the primary point of contact for Chinese-speaking sellers and agency partners on an affiliate marketing platform, driving satisfaction, retention, and growth.
Role type
Customer Success Manager (Asia-based)
Builds
Customer retention and revenue activation for marketplace sellers via an affiliate network
Domain
E-commerce / Affiliate Marketing
Deliverable
client delivery
Required skills
Mandarin (native or fluent, spoken and written), English (proficient), CRM software proficiency, business intelligence tools
Preferred skills
E-commerce or affiliate marketing background, HubSpot experience
Responsibilities
Develop deep understanding of customer business objectives and success metrics, Proactively engage customers to drive platform adoption and value realization, Partner with publisher development to match customers with affiliates, Collaborate with sales to identify upselling opportunities, Conduct regular check-ins to review progress and address concerns, Monitor customer health metrics to mitigate churn and increase retention, Advocate for customers internally to drive product enhancements
Seniority
Individual Contributor