Technical Support
Core
Provide frontline and second-level technical support, troubleshooting hardware, software, and connectivity issues to keep teams connected.
Role type
Onsite Technical Support Engineer
Builds
Internal IT infrastructure and user productivity
Domain
Corporate IT / Helpdesk
Required skills
Desktop hardware troubleshooting, Windows 11 support, O365 applications support, VPN/MFA troubleshooting, remote access tools, SCCM, user account provisioning, incident management, knowledge base creation
Preferred skills
ITIL v4 certification
Technologies
Windows 11, O365, SCCM, VPN, MFA, remote access tools
Responsibilities
Resolve second-level hardware, software, and application incidents; log and analyze tickets for trends; implement corrective actions for security incidents; maintain hardware/software inventory; escalate recurring problems to specialist groups.
Seniority
Mid-level, hands-on IC