IT Support - Tier 1

darkwolfsolutions

Colorado Springs, CO💼 Full-time💰 $65,000–$65,000🗓 2026-07-08 → 2026-07-31

Core

Providing technical support, troubleshooting, and escalation for a multi-tenant cloud platform serving the Space Force.

Role type

Tier 1 IT Support Specialist

Builds

Support processes and stability for a government cloud platform

Domain

Defense / Cloud Infrastructure

Deliverable

client delivery

Required skills

diagnostic techniques, ticket triaging, escalation management, AWS GovCloud familiarity

Preferred skills

IT service desk experience, organizational skills, communication skills

Technologies

AWS GovCloud

Responsibilities

Provide technical support for assigned products, answer questions on installation and configuration, apply diagnostic techniques to identify and resolve common failures, escalate complex problems to senior levels

Seniority

Junior, entry-level IC

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