Cloud Support Engineer, Support Engineering
Core
Customer-facing technical support role solving complex cloud infrastructure issues for AWS customers via phone, email, and chat.
Role type
Cloud Support Engineer (IC)
Builds
Customer success and resolution of technical incidents
Domain
Cloud computing / AWS services
Deliverable
client delivery
Required skills
software development experience, technical troubleshooting, debugging, application architecture knowledge, server and network best practices
Preferred skills
Bachelor's degree in computer science
Technologies
AWS cloud services
Responsibilities
Solve customer cases across telephone, email, and web/live chat channels; apply advanced troubleshooting to identify root causes; coach and mentor new hires; develop and present training materials; partner with development teams on complex issues; write technical tutorials and articles; drive process improvement initiatives.
Seniority
Individual Contributor (IC)