Specialist, VIP Customer Relationship Management (Mandarin Speaker)
Core
Frontline client service specialist supporting key crypto clients and coordinating with Relationship Managers to ensure timely issue resolution and seamless service experiences.
Role type
Senior IC client service specialist (VIP accounts)
Builds
High-quality client support interactions and operational records for key accounts
Domain
Cryptocurrency exchange and digital asset trading
Deliverable
client delivery
Required skills
Fluent Mandarin, client relations, issue resolution, compliance adherence, data security, shift flexibility
Preferred skills
Financial services experience, high-value client support, problem solving in sensitive situations
Responsibilities
Respond to client inquiries via instant messaging and other channels, coordinate service requests with Relationship Managers, escalate high-risk or urgent situations, process client operational information and research, maintain accurate records and handover documentation, adhere to regulatory and data privacy requirements
