Customer Solutions Architect, Manager
Core
Lead and grow the Customer Solutions Architect (CSA) function in EMEA, driving expansion and retention for Enterprise customers through post-onboarding strategic technical ownership.
Role type
Manager of Customer Solutions Architects (Field Engineering)
Builds
Data pipelines and the modern data stack for thousands of companies
Domain
SaaS, Cloud Data Platforms, Data Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Leadership in post-sales technical roles, Commercial awareness, Technical familiarity with cloud data platforms, Experience managing senior technical ICs, Stakeholder management, Data-native management style, Cross-regional adaptability, Analytical mindset
Preferred skills
Knowledge of Fivetran and/or dbt, Experience with data integration platforms (Airbyte, Matillion, etc.) and transformation tooling (Coalesce, SQLMesh)
Technologies
Snowflake, Databricks, BigQuery, dbt, Airbyte, Matillion, Stitch, Talend, Informatica, Coalesce, SQLMesh
Responsibilities
Lead a team of Senior and Lead CSAs across NEMEA, DACH, and France/Benelux; Own accountability for expansion and retention outcomes (iARR, NRR, GRR); Develop and mature the CSA function and operational discipline; Partner with Sales and Solutions Engineering leadership; Oversee half-yearly portfolio planning; Enable team development and growth; Cultivate the operational and AI-driven stack; Work with partners to unlock cross-portfolio expansion; Identify attrition and churn risks using data.
Seniority
Manager, hands-on leadership