POS Support Specialist _Toronto
Core
Support POS retail needs for Asian restaurant merchants via phone, chat, email, and onsite troubleshooting, guiding them through onboarding, setup, and optimization.
Role type
POS Support Specialist
Builds
Chowbus SaaS platform for Asian restaurants
Domain
Restaurant Technology / SaaS
Deliverable
client delivery
Required skills
troubleshooting, CRM tools (Salesforce), hardware installation, software configuration, platform training, campaign management
Preferred skills
SaaS experience, technical support experience
Technologies
Salesforce
Responsibilities
Guide merchants through hardware installation and software configuration; resolve complex technical inquiries via chat/email; provide occasional onsite support for escalated issues; monitor client health and drive adoption strategies; act as the voice of the customer for internal improvements; help merchants optimize platform usage.
Seniority
Mid-level, hands-on IC