IT Support Analyst
Core
Provide tier 1 and tier 2 IT support, manage user hardware setup, and assist with AV installations and IT administration for end-users.
Role type
IT Support Analyst
Builds
Internal IT operations and user productivity environments
Domain
Enterprise IT / Consumer Identity Security
Deliverable
client delivery
Required skills
Desktop/IT support troubleshooting, Apple hardware and software support, ticket-based support systems, AI tool adoption support, data privacy and security compliance, physical equipment handling
Preferred skills
Multi-OS support (macOS, Windows, mobile), remote desktop tools, MDM solutions, SaaS application administration, enterprise AI tool exposure, process documentation
Technologies
macOS, Windows, Apple hardware, MDM, remote desktop tools, SaaS applications, AI-enabled applications
Responsibilities
Provide front-line support for technical issues, troubleshoot Apple hardware and software, set up new hire equipment, manage user accounts, configure and maintain IT infrastructure, install new IT equipment, handle equipment logistics and inventory, participate in on-call rotations
Seniority
Mid-level, hands-on IC
