Werkstudent im Technical Support (x/f/m)
Core
Supporting Doctolib's platform integration with the German healthcare IT landscape by resolving technical issues, assisting customers during onboarding, and optimizing internal processes.
Role type
Student Technical Support Engineer
Builds
Doctolib SaaS platform integration and customer success workflows
Domain
Healthcare IT / SaaS
Deliverable
client delivery
Required skills
API and interface architecture knowledge, SQL, network traffic analysis, Jira, Salesforce CRM, technical documentation, process analysis
Preferred skills
prior customer support experience, SaaS industry background, healthcare sector experience
Technologies
Jira, Salesforce, SQL
Responsibilities
Resolve technical problems related to products, interface architecture, and APIs; Support new customers with solution analysis and error troubleshooting during onboarding; Contribute to internal process optimization projects and team documentation
Seniority
Student (Werkstudent)
