IT Internship
Core
Providing technical support, incident resolution, and automation implementation for internal users within a global technology company.
Role type
IT Analyst Intern
Builds
IT support services and automation projects
Domain
Enterprise IT / Energy Technology
Deliverable
client delivery
Required skills
Basic IT troubleshooting, Analytical problem solving, Customer interface
Preferred skills
SAP training, English fluency
Responsibilities
First point of contact for internal user support, Provide technical support in area of expertise, Implementation and development of automation, Second-line investigation and diagnosis, Resolve and close incidents/service requests, Log incident/service request details, Communicate incident progress to customers, Update tickets until issues are resolved, Escalate unresolved incidents within agreed timescales