Head of User Operation, Robotics
Core
Own the full post-acquisition user lifecycle for FF's Robotics business, including onboarding, engagement, retention, repurchase, and advocacy.
Role type
Head of User Operation (Robotics)
Builds
Operating system for Robotics users, AI-personalized recommendations, and cross-sell motions
Domain
Robotics, AI mobility, Consumer Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Lifecycle strategy, CRM & lifecycle marketing, Onboarding & activation design, Retention & engagement program building, Repurchase & cross-sell design, User data modeling & segmentation, NPS & Voice of User operations, Service coordination, AI agent integration, Team leadership
Preferred skills
High-ASP hardware lifecycle experience, In-product engagement design, Greater China lifecycle knowledge, AI agent deployment in production
Technologies
Salesforce Marketing Cloud, Braze, Iterable, CDP
Responsibilities
Define user lifecycle strategy, Own multi-channel messaging programs, Design first-30-day user experience, Build retention and engagement programs, Design upgrade and cross-sell motions, Own user data model and segmentation, Operate NPS and Voice-of-User programs, Partner with Customer Service, Embed AI agents in lifecycle programs, Build and lead User Operation team
Seniority
Senior, hands-on IC with leadership responsibilities