Senior Partner Success Manager, Omni
Core
Own post-go-live success for Engine's Omni partners, driving booking volume and growth from first activation through long-term retention.
Role type
Senior Partner Success Manager (B2B SaaS/API)
Builds
Engine's Omni platform enabling travel platforms and fintech companies to offer business travel booking natively
Domain
Travel technology / Fintech / API partnerships
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Partner success management, strategic account management, B2B relationship management, data analysis, cross-functional coordination, portfolio prioritization, commercial strategy
Preferred skills
API-based product partnerships, hotel supply/OTA distribution, health scoring models, GBV commercial models
Technologies
API, hotel supply platforms, OTA systems
Responsibilities
Monitor partner health metrics (booking volume, rate quality, conversion) and flag risks, lead quarterly business reviews for strategic accounts, coordinate onboarding milestones with Solutions Engineering, identify expansion opportunities within partner footprints, serve as primary escalation point for post-live issues
Seniority
Senior, hands-on IC