Account Manager, Healthcare
Core
Own and deepen relationships with current Healthcare customers (health systems, hospitals, payers, public agencies) to drive retention, expansion, and long-term customer success.
Role type
Senior Account Manager (Healthcare)
Builds
Enterprise partnerships and customer value realization for digital identity solutions
Domain
Healthcare Technology / Identity & Access Management
Deliverable
client delivery
Required skills
Account management, enterprise sales, stakeholder management, executive relationship building, account planning, business reviews, cross-functional collaboration, growth opportunity identification, account health monitoring, regulatory navigation
Preferred skills
Healthcare IT knowledge (EMR ecosystems, patient portals, interoperability), IAM/cybersecurity/authentication sales experience, AI tool usage, venture-backed tech company experience
Technologies
Epic, Oracle, eCW, Meditech, AI tools
Responsibilities
Serve as primary point of contact and strategic advisor for healthcare accounts; Develop and execute account plans to deepen value creation; Build executive-level relationships with CIOs, CTOs, CISOs, and digital transformation leaders; Lead business reviews (QBRs/EBRs) to demonstrate measurable value; Collaborate cross-functionally with Sales, Product, Legal, and Solutions Consulting; Partner with Channels and Alliances to leverage strategic partnerships; Identify, qualify, and close growth opportunities (upsells, cross-sells); Serve as the voice of the customer to capture market feedback and inform product roadmap; Monitor account health and proactively drive renewal and retention strategies.
Seniority
Senior, quota-carrying IC