Customer Service Representative
Core
Provide world-class customer service to Axon customers via phone, email, chat, and community forums to resolve issues and expedite corrections.
Role type
Customer Service Representative
Builds
Customer support operations for Axon's ecosystem of devices and cloud software
Domain
Public safety and justice technology
Deliverable
client delivery
Required skills
conflict resolution, active listening, customer empathy, CRM and call center software proficiency, Salesforce documentation, Microsoft Office proficiency
Responsibilities
Resolve customer issues by determining causes and explaining solutions, follow communication procedures and document interactions in Salesforce, meet performance targets on phone and case metrics, suggest process or performance improvements
Seniority
Entry-level to Junior
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