Senior Manager, Customer Engineering UKI
Core
Lead a team of Customer Engineers to own the full customer technical journey from discovery through adoption, retention, and expansion for enterprise clients.
Role type
Senior Manager, Customer Engineering (Player-Coach)
Builds
Customer technical journeys, revenue growth, and team capability in SaaS/Cloud/Infrastructure
Domain
Internet Infrastructure, Cloud Security, Enterprise SaaS
Deliverable
client delivery
Required skills
Team leadership and coaching, Revenue forecasting and quota ownership, Enterprise architecture design, Consultative selling, Cross-functional partnership, AI workflow adoption
Preferred skills
Prior quota-carrying Solutions/Customer Engineering experience, Fluency in Internet fundamentals and network security
Technologies
LLMs, AI agents, Automation tools, Enterprise network/security architecture
Responsibilities
Recruit, onboard, and coach a diverse team of Customer Engineers; Manage opportunity pipeline and forecast revenue outcomes; Partner with Sales and leadership on account planning; Coach reps on architecture and executive communication; Drive operational excellence via dashboards and reviews; Champion AI adoption to reduce toil; Represent team in executive reviews.
Seniority
Senior Manager, hands-on leadership
