Senior Technical Account Manager, Federal (Spanish Speaking)
Core
Lead delivery and adoption of a large-scale software solution for the Mexican government, acting as a strategic owner for mission impact and client partnerships.
Role type
Senior Technical Account Manager (Public Sector)
Builds
Adoption of Altana's AI-powered trade network software for government clients
Domain
Public sector / Global trade / SaaS
Deliverable
client delivery
Required skills
Account management, SaaS financial metrics, cross-functional collaboration, data analysis, stakeholder influence, Spanish fluency
Preferred skills
Experience with complex data platforms, account growth strategy, understanding of data fusion and machine learning concepts
Technologies
Altana platform, data fusion tools, machine learning concepts
Responsibilities
Drive onboarding and adoption for new users, assist customers with in-depth analysis to optimize results, lead customer touchpoints and produce deliverables, act as first point of contact for support requests, synthesize feedback to the Product team, coordinate with implementation engineering, collaborate on account growth strategy, travel to Mexico for relationship building
Seniority
Senior, hands-on IC