Director, Professional Services, EMEA
Core
Leads the EMEA Professional Services business, managing Implementation Consultants, Solution Architects, and Deliverability Strategists to drive enterprise-level services, sales attach, and customer growth for marketing technology platforms.
Role type
Director, Professional Services (Regional Business Owner)
Builds
Enterprise-level services, advisory engagements, and customer success outcomes for marketing technology platforms.
Domain
Marketing Technology (Email, SMS, CDP, eCommerce, B2C CRM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SaaS Professional Services leadership, GTM partnership, services economics, marketing technology domain expertise, distributed team management, commercial fluency, AI-first mindset
Preferred skills
French, German, Italian, or Spanish
Technologies
Email, SMS, CDP, eCommerce, B2C CRM
Responsibilities
Lead and develop the EMEA Professional Services team; set standards for enterprise customer experience; own regional performance across delivery, sales growth, and advocacy; build GTM partnerships with Sales and Customer Success; serve as senior escalation point for complex engagements; lead distributed teams across London and Dublin; contribute to global strategy; champion customer advocacy; drive AI-forward ways of working
Seniority
Director, regional leadership
