Renewal Specialist
Core
Own and drive timely renewals for contracted Klaviyo customers (Commercial/SMB market) to ensure clients continue to see value in the platform.
Role type
Renewal Specialist
Builds
Retention and renewal outcomes for SaaS customers
Domain
SaaS / Ecommerce
Deliverable
client delivery
Required skills
Renewal management, customer relationship management, cross-functional collaboration, risk identification, forecasting, process execution, negotiation
Preferred skills
CRM tools proficiency (Salesforce, Gainsight), SaaS/subscription business experience, French or German language skills
Responsibilities
Manage end-to-end execution of customer renewals, build and maintain relationships with customer stakeholders, partner with internal teams to support renewal execution, monitor customer activity and identify risks, maintain accurate renewal forecasts and pipeline tracking, follow established renewal processes, support renewal discussions and pricing conversations
Seniority
Mid-level IC