Functional Consultant (M&A)
Core
Provide product support and troubleshooting for HighRadius's Agentic AI SaaS platform serving the Office of the CFO.
Role type
Mid-level functional support consultant (SaaS)
Builds
HighRadius AI platform for financial operations
Domain
Enterprise SaaS / Financial Technology
Deliverable
production ML models
Required skills
SaaS application support, case management, defect & escalation management, SQL queries, analytical problem solving
Preferred skills
Scripting knowledge
Responsibilities
Own customer reported issues and drive them to resolution, partner with internal and external stakeholders to provide a delightful customer experience, support and contribute to the growth of best practices for delivery of support services, understand application troubleshooting practices to ensure successful resolution, dynamically prioritize tickets and multi-task, work in rotational shifts, empathize with client situations and provide quick resolutions or workarounds, communicate issues and resolutions with internal teams and customers.
Seniority
Mid-level, hands-on IC
