Senior Manager, Global Premier Support
Core
Lead and manage a team of Designated Support Engineers delivering white-glove support for Databricks' enterprise customers.
Role type
Senior Manager, Global Premier Support
Builds
Support experiences and processes for enterprise customers
Domain
Cloud data platform (Databricks)
Deliverable
client delivery
Required skills
hiring and scaling support teams, process improvement, cross-functional partnership, strategic account management, executive influence, technical support leadership
Preferred skills
Python, Java, Scala, SQL, Linux/Unix, cloud platforms (AWS, Azure, GCP)
Responsibilities
Hire and onboard support engineers, operationalize process improvements, partner with field and product teams, resolve technical blockers, conduct Support Experience QBRs
Seniority
Senior, hands-on management
