Group Head of Membership & Loyalty (TakealotMORE)
Core
Define and drive the strategic vision, growth, and operational efficiency of TakealotMORE, the subscription loyalty program for the Takealot Group, aligning initiatives with broader customer and business strategies.
Role type
Group Head of Membership & Loyalty
Builds
TakealotMORE subscription loyalty program
Domain
E-commerce / Retail / Subscription Loyalty
Deliverable
product features
Required skills
Strategic vision, P&L ownership, subscription growth management, brand positioning, cross-functional leadership, data-driven decision making, partnership management, operational efficiency optimization, customer retention strategies, marketing campaign execution
Preferred skills
MBA, tech sector product building experience, AI/ML implementation for segmentation
Technologies
Google Suite, Slack
Responsibilities
Develop and execute the TakealotMORE strategy to drive multi-platform adoption and revenue growth; Own the long-term vision incorporating innovative features and partnerships; Lead brand and marketing strategies to boost visibility and retention; Partner with Product and Engineering to enhance user experience and platform integration; Manage the Profit & Loss (P&L) and monitor KPIs including churn and NPS; Oversee the evolution of the program incorporating emerging technologies like AI.
Seniority
Senior, hands-on IC with strategic leadership