IT Service Engineer
Core
First-line IT support engineer ensuring seamless global IT operations by troubleshooting hardware, software, and network issues for employees.
Role type
Senior IT Service Engineer (Shift-based)
Builds
IT service stability and user productivity across macOS and Windows environments
Domain
Enterprise IT Operations / Global Support
Deliverable
client delivery
Required skills
macOS troubleshooting, Windows 11 administration, Active Directory, Azure Active Directory, TCP/IP network troubleshooting, M365 administration, Mobile Device Management (Intune/Kandji), hardware repair
Preferred skills
ITIL V4 Foundation certification
Technologies
macOS, Windows 11, Active Directory, Azure AD, M365, Intune, Kandji, Google Meet, MS Teams
Responsibilities
Act as first point of contact for IT support requests, troubleshoot hardware/software/network issues, install and maintain computing equipment, support mobile devices via MDM, perform basic repairs, develop user documentation, participate in shift-based support schedule
Seniority
Mid-level, hands-on IC
