IT Help Desk Technician MSP - Phoenix
Core
Provide remote and onsite IT support for MSP clients via phone, remote tools, and occasional onsite visits across Arizona.
Role type
Help Desk Technician (MSP)
Builds
Support services for diverse client environments
Domain
Managed Service Provider (IT Support)
Deliverable
client delivery
Required skills
ticket management, server maintenance, Active Directory administration, MFA setup, hardware troubleshooting, Windows OS support, networking troubleshooting, documentation creation
Preferred skills
CompTIA A+, CompTIA Network+
Technologies
Active Directory, Windows, Linux, Mac OS, Office 365, TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, Duo MFA, SSO
Responsibilities
Handle support tickets independently, perform recurring server and network maintenance, manage Active Directory tasks, support MFA administration, troubleshoot hardware and mobile devices, install and support Windows OS, assist with Office 365 issues, troubleshoot networking protocols, provide basic infrastructure support, escalate complex issues, participate in after-hours support, create and maintain technical documentation
Seniority
Junior to Mid-level, hands-on IC