Product & Process Solutions Program Manager (Feature Safety), Trust & Safety
Core
Design and implement safety frameworks for TikTok features (Short Drama, Mini game, Audio, Push) and manage operational excellence for Trust & Safety Video Safety operations.
Role type
Senior Product & Process Solutions Program Manager (Feature Safety)
Builds
Safety frameworks, operational metrics dashboards, and end-to-end safety initiatives for TikTok features
Domain
Social Media / Trust & Safety / Operations
Required skills
Operational safety management, End-to-end project management, Data analysis, Stakeholder communication, Process optimization, Quality framework design
Preferred skills
Process design, AI application and automation, Moderation tooling familiarity, Machine learning model evaluation, Global environment experience
Technologies
Internal tools and platforms for project monitoring and performance tracking
Responsibilities
Design and implement comprehensive safety frameworks for TikTok features; Define and manage key operational metrics; Lead the full lifecycle of safety-related projects; Analyze business needs to extract actionable insights; Build partnerships and collaborate with cross-functional teams; Conduct evaluations of existing moderation processes to identify improvement areas
Seniority
Senior, hands-on IC
