Lead, Singapore Center of Excellence (Safety)

SingaporeFull-time2026-11-10

On-site

Core

Lead global Safety operations for X (Twitter) in Singapore, managing policy enforcement, user support, and AI automation across the APAC region.

Role type

Senior Operations Leader (Trust & Safety)

Builds

Global Safety operations coverage 24/7/365 for X platform

Domain

Social Media / Trust & Safety / AI Operations

Deliverable

dashboards & analysis

Required skills

Global customer service operations management, Large Language Model (LLM) usage, SQL, Python, APAC regulatory frameworks, Crisis management, Team leadership, Data analysis

Preferred skills

Service center growth in APAC, Building operations from scratch, Human oversight for agentic AI, APAC languages, X/Grok platform expertise

Technologies

SQL, Python, LLMs

Responsibilities

Manage Safety operations and policy enforcement across APAC; Partner with Austin hub for 24/7/365 coverage; Lead shift to automation-first appeals and model evaluations; Act as escalation point for complex APAC cases; Implement AI-based tools for policy enforcement; Analyze operational data to drive policy improvements; Manage team performance and professional development; Create long-term operational roadmaps.

Seniority

Senior, hands-on IC with leadership responsibilities

About xAI

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All emp