Trust & Safety Product Operations Specialist
Core
Investigate safety incidents, analyze data to identify fraud patterns, and build automated tools to improve Trust & Safety processes.
Role type
Trust & Safety Product Operations Specialist
Builds
Internal automation tools, safety enforcement features, and data reporting systems
Domain
Labor marketplace / Trust & Safety / Data Operations
Required skills
Safety incident investigation, SQL query generation, AI prompt engineering, operational metrics tracking, bias mitigation, stakeholder communication
Preferred skills
Python (Pandas), BI tools (Looker/Tableau), AI coding assistants (Codex/Cursor), no-code tools (Zapier), product feature testing
Technologies
SQL, Python, Pandas, Looker, Tableau, Codex, Claude Code, Cursor, Replit, Zapier
Responsibilities
Run safety investigations from intake to resolution with written findings; Handle escalated tickets involving legal or law enforcement; Generate and verify SQL queries for fraud pattern analysis; Build internal tools using AI coding assistants; Test new safety features before launch; Track and report operational metrics against targets
Seniority
Mid-level, hands-on IC
