Technical Quality Manager(TQM)/Success Plan Manager(SPM)
Core
Own end-to-end execution of customer Service Plans to ensure measurable outcomes, adoption, and value realization from SAP investments. (via careerplan.io/jobs/76ba9083-1bd3-4981-bab0-8fb0a8814a17-technical-quality-managertqmsuccess-plan-managerspm-at-sap)
Role type
Senior IC customer success and quality management lead
Builds
Coordinated, outcome-driven customer experiences and service delivery plans
Domain
Enterprise software services (SAP) and customer success
Required skills
SAP solution architecture knowledge, customer engagement leadership, strategic analysis, risk management, executive reporting, stakeholder influence
Preferred skills
SAP S/4HANA, SAP Business Technology Platform, SAP cloud solutions, quality management frameworks, value management frameworks
Responsibilities
Translate customer goals into actionable Action Plans with milestones and governance; lead executive steering committees and quarterly business reviews; proactively identify and mitigate risks and escalations; monitor adoption and engagement health indicators; drive continuous optimization to maximize customer value; enable renewal readiness by demonstrating delivered outcomes.
Seniority
Senior, hands-on IC
