Sr. Solutions Architect, Bedrock Customer Success - AWS Mantle
Core
Senior Solutions Architect leading high-impact customer escalations and building internal platforms to resolve complex technical issues at the program level.
Role type
Senior IC Solutions Architect (Customer Success & Engineering)
Builds
Investigation platforms, agentic systems, knowledge-ingestion pipelines, validators, and internal operational tools.
Domain
Cloud computing, Generative AI, and enterprise infrastructure (specifically SAP ecosystems)
Deliverable
production ML models | product features | infrastructure
Required skills
Cloud architecture, software development, systems engineering, security, networking, data & analytics, SAP architecture, agentic AI design
Preferred skills
SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP, SAP clean core design, Generative/Agentic AI, data & analytics
Technologies
AWS Bedrock, SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, Generative AI frameworks
Responsibilities
Lead highest-impact customer escalations and root cause resolution; drive service teams to ship fixes benefiting the entire customer base; design and operate internal investigation platforms and agentic systems; author design docs, RCAs, and technical content; mentor SAs and lead training for support teams.
Seniority
Senior, hands-on IC with program-level leadership
