AI质量运营（自助中心） - 抖音电商
Core
Build and operate an AI quality system for merchant self-service scenarios, covering diagnostics, task execution, communication, and action recommendations to drive AI adoption and iteration.
Role type
AI Quality Operations Manager (Self-Service Center)
Builds
AI quality standards, evaluation metrics, strategy libraries, and agent capabilities for merchant service scenarios.
Domain
E-commerce / AI Operations
Deliverable
production ML models
Required skills
AI quality operations, To B product operations, service operations, call center experience, AI-native thinking, data analysis, project management, cross-functional collaboration
Preferred skills
Claw tool practice, Agent operations, AI project construction, experience converting human experience into AI capabilities
Technologies
Claw, Agent
Responsibilities
Design evaluation standards and metrics for AI-human service quality; extract service logic and methods from frontline cases to build reusable strategy and skill libraries; identify key issues in AI understanding, judgment, and generation; collaborate with product, R&D, and algorithm teams on root cause analysis and iteration; own metrics for AI workstation coverage, communication quality, and merchant conversion.
