AI Customer Strategy Lead
Core
Own end-to-end rollout of AI operating system for home service businesses, ensuring adoption and measurable business impact.
Role type
Senior implementation and customer success lead (AI platform)
Builds
AI agents for scheduling, customer communication, and revenue generation integrated into service management systems
Domain
Home services (plumbing, HVAC, electrical) / AI operations
Deliverable
production ML models | product features
Required skills
platform implementation, customer onboarding, adoption management, portfolio management, data analysis, stakeholder management, AI tool usage, business process understanding, product feedback integration
Preferred skills
home services industry experience, multi-location operator experience, startup experience, technology transformation consulting
Technologies
ServiceTitan, AI agents, service management systems
Responsibilities
Scope, configure, and launch platform for customers; drive adoption across front office and technicians; quantify ROI and operational improvements; manage multiple customer rollouts; partner with engineering on technical build; influence delivery playbook; provide field feedback to product
Seniority
Senior, hands-on IC