服务质量运营-体验与服务
Core
Oversee overall service quality for Douyin/Life Services, driving execution of quality planning, monitoring, and continuous improvement to meet quality targets.
Role type
Senior Quality Operations Specialist (Service Experience)
Builds
Service delivery processes, quality monitoring mechanisms, and risk mitigation frameworks for AI and human customer service.
Domain
Consumer Internet / Life Services (Food & Beverage, Travel & Hospitality)
Required skills
Service quality management, process optimization, data analysis, risk identification, cross-functional collaboration, user empathy, incentive scheme design, quality culture building.
Preferred skills
Experience in life services (F&B, travel), AI service quality inspection, service risk management.
Technologies
Data analytics tools, quality monitoring systems, AI service platforms.
Responsibilities
Monitor service quality metrics and conduct regular audits to identify deviations; Design and execute quality improvement plans for AI and human service channels; Build incentive mechanisms to escalate and resolve service anomalies; Iterate quality management standards and methodologies.
Seniority
Senior, hands-on IC