Transition Manager
Core
Lead and coordinate the end-to-end transition lifecycle for new Managed Services engagements, ensuring operational readiness and successful handover to business-as-usual operations.
Role type
Senior Transition Manager (Managed Services)
Builds
Managed Services engagements and operational service activations for clients
Domain
Professional Services / IT Managed Services
Required skills
Service transition lifecycle management, client onboarding, knowledge transfer coordination, stakeholder management, risk and issue management, cross-functional team coordination, operational readiness planning
Preferred skills
ITIL framework knowledge, ServiceNow/ITSM platform experience, AMS/AES environment experience, German language proficiency
Technologies
ServiceNow, ITSM platforms
Responsibilities
Define and manage transition scope, plans, milestones, dependencies, risks and readiness criteria; Lead client and service onboarding into the AES and MSO operating model; Mobilize the required delivery organization by triggering and coordinating MSO processes, including recruitment, staffing, team onboarding, training, and access provisioning; Plan and coordinate knowledge transfer between implementation teams, clients, incumbent providers and Managed Services teams; Coordinate Shadow, Reverse Shadow, service rehearsal and Hypercare activities; Establish transition governance, including roles and responsibilities, reporting routines, decision forums, escalation paths, and stakeholder communication; Ensure operational readiness before go-live, including required people, processes, tools, accesses, documentation, runbooks and support procedures; Facilitate readiness reviews, quality gates and transition sign-off based on agreed acceptance criteria; Monitor and manage transition risks, issues, assumptions, dependencies, and open decisions; Coordinate cross-functional and cross-territory stakeholders; Support service stabilisation after go-live and manage the structured handover to the Service Delivery Manager; Capture lessons learned and provide structured feedback to support improvements of transition templates and practices.