Anlst II, IT
Core
Lead end-to-end transition of IT services into operations, ensuring services are fully tested, validated, and documented prior to deployment.
Role type
Senior IT Service Transition Manager
Builds
IT services and operational readiness
Domain
IT Service Management (ITSM)
Required skills
ITIL Foundation, ITSM tools, CMDB, service reporting, project management, risk assessment, stakeholder management, process standardization, Agile methodologies
Preferred skills
Advanced ITIL certifications, cloud environments, multilingual capabilities (Portuguese/French), business acumen, lean thinking
Technologies
ITSM tools, CMDB
Responsibilities
Develop and execute comprehensive transition plans, coordinate with technical teams to resolve transition issues, apply ITIL practices across service design and operations, support continuous improvement initiatives, provide training and support for operational teams
Seniority
Senior, hands-on IC
