TikTok Shop - Head of Aftersales Strategy and Operations
Core
Lead Aftersales Strategy and Operations for the US e-Commerce business, shaping vision and execution to strengthen customer trust and enable marketplace growth.
Role type
Senior leadership (Head of Strategy & Operations)
Builds
Scalable platform policies, operational processes, and cross-functional initiatives for the US marketplace
Domain
E-commerce marketplace operations (returns, refunds, disputes, logistics, seller operations)
Required skills
E-commerce operations strategy, program management, people management, cross-functional partnership, data-driven decision making, operational excellence, stakeholder influence, strategic roadmap definition
Preferred skills
Global transformation leadership, product roadmap influence, high-growth matrix organization experience, balancing customer/seller/efficiency metrics