Digital - Senior Manager/Manager, Omni Customer Logistics
Core
Lead the team to deliver seamless omni experiences for customers across fulfillment and delivery channels, optimizing the post-purchase journey including shipping, delivery, and returns.
Role type
Senior Manager, Omni Customer Logistics
Builds
Customer Shipping and Returns Program, cross-channel delivery capabilities
Domain
Retail, eCommerce, Supply Chain Logistics
Deliverable
product features
Required skills
Omni channel strategy, operations & logistics management, eCommerce operations, cross-functional partnership, technology implementation, supply chain optimization
Preferred skills
Retail operations experience, supply chain logistics exposure
Technologies
Customer logistics technology platforms
Responsibilities
Establish enduring omni strategy across digital touchpoints, build and manage the Customer Shipping and Returns Program, identify and implement technology for cross-channel capabilities, partner with eCommerce and Supply Chain to optimize delivery experience
Seniority
Senior Manager, hands-on leadership
