Partner Program Manager - TNS
Core
Manage day-to-day partner relationships, drive performance metrics, and oversee quality improvements for a global partner footprint.
Role type
Senior Partner Program Manager
Builds
Global partner operations and quality delivery
Domain
Technology platform operations / Outsourced moderation services
Deliverable
production ML models
Required skills
Program management, People management, Stakeholder management, BPO/vendor management, Multi-stakeholder initiative execution, Tech platform experience, Performance scorecard analysis, Workforce planning
Preferred skills
Gen AI/LLM integration
Technologies
Gen AI, LLM
Responsibilities
Manage day-to-day partner relationships and address operational or wellbeing issues; Collaborate with internal teams to align on delivery goals and share partner feedback; Drive planning and execution of internal workshops and global performance reviews; Lead QBRs, track KPIs, and provide input into scorecards; Recommend and align on quality actions to meet standards; Sync on BD goals, staffing, and delivery priorities; Guide reviews and post performance review action planning for underperforming team members; Own partner-related FTE planning and provide insights to internal stakeholders
