Customer Support Agent (Lisbon - Portugal)

Lisbon, Portugal💼 Full-time🗓 2026-09-21 → 2026-09-26

Core

Deliver first-class technical support to B2C and B2B customers via email, chat, phone, and social media, resolving account, billing, and app usage issues.

Role type

Technical Customer Support Agent

Builds

Customer satisfaction and product feedback loops

Domain

Cybersecurity / SaaS

Deliverable

client delivery

Required skills

Technical troubleshooting, multi-channel communication, ticket lifecycle management, bug reproduction, cross-functional collaboration

Preferred skills

Zendesk, Slack, Atlassian, B2B support experience

Technologies

Zendesk, Slack, Atlassian

Responsibilities

Respond to technical queries across multiple channels; troubleshoot and resolve account, login, and billing issues; test and reproduce bugs for the product team; update internal knowledge base content; escalate complex issues to Level 2/3 teams; provide customer feedback to product and engineering teams.

Seniority

Junior to Mid-level, hands-on IC

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About Dashlane

Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally. We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and