IT Operations Engineer
Core
Providing end-user IT support, managing device lifecycles, and administering identity systems to ensure seamless employee onboarding and daily productivity.
Role type
IT Operations Engineer (Help Desk & Infrastructure)
Builds
Employee onboarding workflows, device inventory processes, and identity access management systems.
Domain
Technology / IT Operations
Deliverable
client delivery
Required skills
macOS troubleshooting, Google Workspace administration, Okta administration, ticket lifecycle management, identity and access management (IAM), MDM tooling, hardware support, AV system maintenance
Preferred skills
Kandji experience, automation of provisioning processes, cross-functional collaboration
Technologies
Okta, Google Workspace, Slack, Console ticketing system, Kandji, Zoom, Logitech Tap, Logitech Schedulers
Responsibilities
Triaging and resolving employee hardware, software, and account issues in real time; managing the full ticket lifecycle; owning day-one onboarding and device issuance; troubleshooting macOS devices and maintaining audiovisual infrastructure; administering user access, groups, and permissions across platforms.
Seniority
Mid-level, hands-on IC
