服务方案运营中心策略运营（AI智能化方向）-抖音电商
Core
Design end-to-end differentiated service solutions and processes for post-sales user experience on the Douyin e-commerce platform, leveraging large models to address pain points and improve customer satisfaction.
Role type
Strategy-level operations specialist (AI/LLM)
Builds
Intelligent customer service capabilities and platform intervention solutions for e-commerce users
Domain
E-commerce + Generative AI / Large Language Models
Deliverable
production ML models
Required skills
Large model application, data analysis, SQL, prompt engineering, Agent/Planner/RL understanding, cross-functional collaboration
Preferred skills
LLM operations or trainer experience, e-commerce service flow knowledge, innovation in AI
Technologies
Coze, Dify, Office, SQL
Responsibilities
Design post-sales service solutions and processes, analyze user experience issues to generate insights, collaborate on AI-driven service solutions, track and analyze core experience metrics.
